Refund policy

Our promise: If something's wrong, we'll fix it. If you just changed your mind, we'll still work with you — within the terms below.

30-day returns: You may return any unused item in its original packaging within 30 days of delivery for a refund. Contact us first at the email on our Contact page for return instructions and the return address — please don't ship anything back without contacting us, as returns sent to the wrong address can't be processed.

Damaged, defective, or wrong item: If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery with a photo or short video of the problem. We'll offer a replacement or a full refund, and we'll cover return shipping if a return is needed. You won't pay for our mistake.

Change-of-mind returns: Return shipping is the customer's responsibility for change-of-mind returns. Items must be unused and in original packaging.

Refund timing: Once we receive and inspect the return (or approve a refund based on photo/video evidence for damaged/defective items), refunds are issued to your original payment method within 5–10 business days, depending on your bank.

Non-returnable: For hygiene reasons, items that have been used with essential oils cannot be resold and are not eligible for change-of-mind returns once used. This doesn't affect your rights for damaged or defective items — those are always covered above.